Orders and shipping

Shipping

• Delivery time is between 2 and 10 business days, depending on the destination and type of delivery.
• Buyers can track the delivery status using the tracking number provided via email.
• Orders are shipped from our Singapore headquarters or through our distributor network.
• We use SingPost for Singapore and DHL for international shipments to ensure our customers receive the best possible service.
• We do not accept shipments to a Post Office (PO) Box.

Billing and Shipping Information

• Buyers are advised to review their billing and shipping information on the website before paying for their items.
• If you need to amend your shipping information, please contact us with your invoice number and the new shipping details as soon as possible.
• We cannot guarantee that changes made to shipping details can be addressed in time, as we strive to deliver orders quickly.

Cancellations

• Orders that have been paid for cannot be canceled.
• If you need to cancel an order, please contact us as soon as possible with your invoice number.

Delivery Issues

• If you are experiencing other issues with your delivery, please contact our support team with your invoice and tracking number.